99.9% of the causes for
login trouble are due to mistyping of the login information
or some of the issues below.
More than likely, you will find the solution below without having to contact us.
1. Login information is CASE SENSITIVE. Make sure you type your
username and password exactly as it was sent to you. CAPITAL and lower
case letters MUST be observed or the system will block you. (i.e., If your
password is EvYzL, you must type the E, Y and L in capital letter or the
system will block you. You must type it exactly as it is.
2. Do not click on the SUBSCRIBE (see below) to log in.
The link is to SUBSCRIBE, not to SIGN IN.
Type your information accordingly (username and password - observing login is
case sensitive), press your ENTER key or the
GREEN CHECK MARK
(see below).
3. If you type your login details and, all of a sudden, the characters
disappear, that means that your browser is not enabled to accept cookies.
You must enable cookies. Here's what you need to do. This issue
seems to be more prevalent with newer versions of Internet Explorer (and Windows
7). Go to Internet Explorer; go to Tools; go to Internet Options; go to
Privacy. Within the Privacy link you will need to move the bar from "Block
All Cookies" to anything below that. Once you do that, exit out of your
browser and try again. You should be able to log in now. You may
also clock on the Advanced link within Privacy. Here is a link with more
instruction:
CLICK HERE.
4. If you have continuously mistyped your login information and then
noticed you were doing so, your browser may have saved the incorrect
information, thus not allowing you to type the correct information. You
MUST delete your browser cookies, exit your browser and then return to the
members section. This is a browser issue, not our system.
If you have observed the instructions above and your subscription is active, you
will successfully log in.
5. The last issue is with members whose subscription has expired or you have
canceled your subscription. Per our
terms and conditions,
If you cancel a discounted self-renewing subscription, you will be blocked,
regardless of how much time you have left. If your intention is to be "in
control" and not engage into an automatically renewing subscription, then you
must choose the non-renewing subscription at $32. The self-renewing
subscription is discounted and active as long as you do not cancel.
6. If you changed your e-mail with PayPal the
system will block you since communication between PayPal and our system (which
has your previous e-mail address) will cease. If your PayPal primary e-mail
address has changed, send us an e-mail. Click on the following link to access
our SUPPORT e-mail:
7. If you canceled your subscription prematurely and would like to reinstate it,
you have two options. You can re-subscribe at the $23.97 rate and we will
refund you for the unused portion of your last payment, or you can send a $8 payment in order for
your account to be reinstated.) Go to our main page and you will see the PayPal DONATE button.
It may take up to 24-48 hours before your account is reinstated, as this
requires manual involvement. You will receive an e-mail once your account
has been reinstated.
Passwords are sent by PayPal immediately after you sign up. If you do not
receive your login information immediately, make sure you check in your
spam/junk folder first. Your ISP may also be blocking us.
If you have tried all the solutions above and still cannot log in, the click
below to contact us:
