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PLEASE READ:
99.9% of all member/technical support questions can be answered here. Please review the frequently asked questions below and, more than likely, you will find your answers without having to wait for a direct response from us. If after reviewing the F.A.Q. below you still have not found your answer, please proceed to the bottom of this page to send your support request.
I subscribed to
SANITAS via PayPal but never received my login. Why?
I just found out
my Sanitas subscription was canceled. Why?
It seems that I
have to log in quite frequently. Why?
I cannot log in to SANITAS. Why?
I just changed my e-mail. Please change my e-mail in your system.
Can I change my SANITAS password?
How do I cancel my subscription?
I don't have a PayPal account or I do not want to use PayPal. Do you have an alternative payment option for me?
Do your guests get paid for appearing on the show?
How can you produce your show without commercials or sponsors?
Can I download the shows and take with me and listen with my audio player?
I'm not in front of my computer all the time. Can I automate my downloads
through my iPhone/iPad/Android device?
Your files are extremely large and I have a slow connection. Any
suggestions?
Do you offer CDs for each show?
Do you offer transcripts?
How can I listen to you via terrestrial or satellite radio?
Mel, I would like to start an online radio show. Can you give me some
advice on how to do so?
I subscribed to SANITAS via PayPal but never received my
login. Why?
I just found out my
Sanitas subscription was canceled. Why?
We do not keep records of your financial information and do not control
subscriptions or cancellations. That is between you and PayPal. Please
do not write to us asking why your subscription was cancelled or why your
payment is failing. We
simply do not know. You
have to contact PayPal. 99.9% of the time, your subscription is
cancelled because your renewal payment did not go through. Mostly,
this is caused due to your credit card being expired. It is very important
to always keep your financial information with PayPal up to date. You can
simply
re-subscribe
here.
I cannot log in to SANITAS. Why?
There are a few reasons why you may not be able to log in:
1. If your subscription is active, you must be mistyping a character.
Remember, your login is case sensitive. The same applies for RSS feeds via
iTunes/Android. This is usually 99.9% of the reason why you cannot log in.
2. Your subscription was canceled by PayPal. Check your e-mail or your
PayPal history. If PayPal canceled your subscription they sent you an
e-mail.
You can re-subscribe here.
3. Your PayPal renewal payment is failing. If this is the case, PayPal has
or will notify you a number of times. Once you are notified that
your payment failed you must go to PayPal and update your financial
information. They will attempt up to three times. If after the
third time you have not updated your financial information they will cancel
your subscription. Don't wait until the subscription is canceled as
you may have the grandfathered rate, which cannot be reinstated.
You can re-subscribe here.
4. You forgot your password and are mistyping it. We do not have access to
passwords. Proceed to the login page and click on the "Lost Your Password"
link, enter your e-mail address/username, and your password will be e-mailed
to you to the e-mail address on file (your username).
5. You changed your primary e-mail with PayPal and did not notify us. When PayPal received their renewal payment they were not able to find a
matching e-mail in our database. Please make sure you notify us when you change your PayPal e-mail to avoid service interruption. E-mail us with the new e-mail
as it appears on PayPal so that we can verify payment and reinstate your
account.
6. You had a subscription and the payment was failing. Instead of canceling
the subscription, you re-subscribed, then when PayPal attempted to charge
the older subscription and could not, it canceled it. Since we only show one
e-mail per subscription, PayPal will come to our database and note your
account as cancelled, even though you have a new active subscription. Then
when you try to log in with your new credentials you will not be able to do
so. We will have to manually reinstate the account as PayPal will change its
status to canceled. Please make sure that you always cancel an existing
subscription before you subscribe again.
7. You cancelled a discounted/recurring subscription. As stated in another
FAQ, once a recurring/discounted subscription is canceled you lose access
immediately. That is the tradeoff between the regular subscription ($32) and
the discounted subscription ($23.97). That is why we offer a 25% discount to
those who want to say long term. You can re-subscribe or you can send $8 via PayPal to convert your subscription to a non-recurring subscription.
We do not keep records of your financial information and do not control
subscriptions or cancellations; PayPal does. Please
do not write to us asking why your subscription was cancelled or why payment
is failing. We
simply do not know. You
have to contact PayPal. 99.9% of the time, your subscription is
cancelled because your renewal payment did not go through. Mostly,
this is caused due to your credit card being expired. It is very important
to always keep your financial information with PayPal up to date.
I just changed my e-mail. Please change my e-mail in your system.
We cannot change your Sanitas username/e-mail until you change your PayPal
primary e-mail address first or PayPal will cancel your subscription as they
have to match.
Change your PayPal primary e-mail first and then contact us and we will
change your Sanitas username/e-mail. If you change it first without
notifying us you will not be able to access our system after the next
renewal payment as PayPal will not find a matching e-mail and will note your
subscription as expired in our database. To avoid service interruption
always notify us when you change your PayPal primary e-mail address..
Can I change my SANITAS password?
Passwords are assigned by PayPal and we do not have the ability to change
them at this time. If you cannot activate your computer's function that
remembers your login, we recommend a Web site that allows your computer to remember all of your
passwords securely:
http://www.lastpass.com
How do I cancel my subscription?
We do not control subscriptions or cancellations. That is between you and
PayPal.
To cancel your subscription go to PayPal and click on the HISTORY section
to find your subscription. You can cancel at any time there, but please
remember, if
you have a recurring/discounted subscription, access to our system ceases
the moment you cancel, regardless of how much time you have left in your
subscription. Also, if you have a grandfathered rate, the rate will
not be available to you in the future (no exceptions) if and when you re-subscribe. If you still want to cancel, we would strongly suggest that you wait until
before the renewal date approaches so that you can still enjoy all the
subscription without being blocked.
I don't have a PayPal account or I do not want to use PayPal. Do you have an alternative payment option for me?
You do not have to have a PayPal account to purchase a subscription. However,
you cannot buy a recurring/discounted subscription, as this is only done via
PayPal. If you still wish to pay with a credit card, click on the SUBSCRIBE link
and then click on the ALTERNATIVE PAYMENT METHOD link. You will find a few
options, including Google Wallet (formerly Google Checkout) or cash payment via
mail.
Do your guests get paid for appearing on the show?
Absolutely not. We sustain our ongoing production with your voluntary subscriptions only. There is absolutely no financial exchange between us and our interviewees.
How can you produce your show without commercials or sponsors?
You make it happen!
We sustain our ongoing production with your voluntary subscriptions
only.
However, we would not do it any
other way. The fact that our shows are commercial- and censorship-free
allows the guests to speak freely. We encourage everyone to compare
the difference between our program and others with commercials. Even if
you listen to the "after-the-fact" version or paid subscription
version, most programs
are not commercial-free, and even when commercials are removed from the
paid subscription version, the interruptions will still exist and the
information will not flow the same way. That is why your support is so
important. Mainstream media is sponsored/financed by large corporations. We are not.
Sanitas is truly independent,
unbiased, and censorship-free. Remember Consumer Reports? That is your guarantee that the
information you will receive by listening to SANITAS is pure and unfiltered. SANITAS is a listener-driven show (not sponsor-driven). You make it
happen!
Can I download the shows and take with me and listen with my audio player?
Of course you can. Choose to download via iTunes or your favorite audio
software. Initially, you will land where the first segment is. Right click on the DOWNLOAD button and download. To listen to segment
two, click on where it says SEGMENT 2 >>. You will land where
SEGMENT 2 is. Repeat the process for other programs.
I'm not in front of my computer all the time. Can I automate my downloads
through my iPhone/iPad/Android device?
We got you covered. We now offer every single show via the RSS feed.
This feature is only available to our members. We offer RSS feeds that you
can load into your iPhone/iPad or Android device by visit the
RSS Feed link.
Your files are extremely large and I have a slow connection. Any
suggestions?
Yes, indeed. Our files are large because it is a priority to offer the best audio
quality
possible (128 kbps / CD audio quality). Hardly any other show makes
this available to you. That said, we understand that some listeners
have a slow internet connection or low space on their hard drives. Inside each
program's page you will find a
"Low-Fi" version, which is a compressed, much smaller version of the files.
Bear in mind, the sound quality will not be the same. You can also purchase our
futuristic 8GB metal cased USB drivers with each available season (plus bonus
material) by visiting the
Sanitas Store.
Do you offer CDs for each show?
Unfortunately, we do not. However,
we offer a futuristic 8GB metal cased USB drive containing each season per
USB drive.
Every year, the preceding season will be available at the beginning of the
year. We know
that as Sanitas grows, many new subscribers will want to download our
programs
but do not have the time, bandwidth or space in their computers. This is the most feasible
alternative. In addition, the USB drive contains bonus material. Visit the
Sanitas Store.
Do you offer transcripts?
Since Sanitas is growing, we do not have
designated staff and depend on qualified listeners who transcribe. We hope
to have transcripts available soon. The price is $5.50 for
Sanitas members and $11.00 for non-members.
How can I listen to you via terrestrial or satellite radio?
Unfortunately, our experience with terrestrial radio was not positive. They have forced us to edit our content and want to fill the space with
commercials. We do not oppose to the latter, but strongly oppose to
censorship. We are exploring the possibility of pursuing satellite
radio. Stay tuned!
Mel, I would like to start an online radio show. Can you give me some
advice on how to do so?
This has become a very popular question and it is a compliment to me that
anyone would ask me for advice since I do not have any experience in
journalism or broadcasting. I am simply a member of the audience with
an over-developed sense of wonder and the privilege to be holding a
microphone. I remember listening to Coast to
Coast AM for years and others. Perhaps, it all occurred via osmosis. My humble advice is for you to follow your passion. Focus on the
topics that you enjoy and want to learn more. With time, more areas of
interest will surface. Remember the law of attraction. Do what
you love and you will never work another day. With the affordable technology at our disposal
today, you can have an international audience in no time. All you need
is a lot of passion and dedication!
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